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Services

  • Empowerment
    The Avalon Center facilitates services that encourage individuals and communities to identify what is most important to them to overcome barriers and be led by their own strengths and abilities, while honoring their own choices.
  • Collaboration
    The Avalon Center works with individuals, organizations, and our community in a collaborative fashion. The Avalon Center values and promotes effective partnerships between staff, volunteers, and the communities we serve. ​
  • Access
    The Avalon Center fosters an environment of 24 hour availability to individuals, volunteers, staff, and community partners to ensure connection with the means necessary to address their individual needs.
  • Diversity
    The Avalon Center acknowledges the value and dignity of all individual individuals. We are committed to create an environment that is inclusive of all.

Grievance Policy

IT IS THE POLICY OF THE AVALON CENTER THAT EVERY CLIENT HAS THE RIGHT TO FILE A GRIEVANCE IF THEY FEEL THAT THEY HAVE BEEN TREATED UNFAIRLY OR IF THEY FEEL THAT THEY HAVE BEEN DISCRIMINATED AGAINST.

 

  • All clients are encouraged to first discuss any matter they feel is a problem with the advocate they are working with.  If after that discussion there is no satisfactory resolution, they may file a written complaint in the form of a letter.

  • All written complaints go to the Executive Director and will be acknowledged within 24 hours.  

  • If a resolution is not reached with the Executive Director, the client has the right to present their complaint to the Executive Committee of the Board of Directors who will respond in writing within 24 hours.

  • If the client is not satisfied with the response of the Executive Committee, a written complaint can be submitted to the full Board of Directors that will either agree with or disagree with the Executive Committee’s decision.

  • The client will be given a clear explanation of program policies and procedures relating to the action or lack of action regarding the complaint.

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